Petsfit Dog House, Dog House Outdoor gray Item NO.: DHW101839

I bought this dog house in 5/2019 and about a year later the dog house was leaking, had mold inside and was falling apart. I reached out to Petsfit and their reply was that wood products are easy to mildew if they are placed in a humid place for a long time and that the warranty period of their products is one year. If that's the case then this should not be labeled as an outside dog house. These dog houses according to Petsfit are not made to be outside for a long period of time. The purpose of an “outside dog house” is to be able to stand rain, sun or any other “outside” condition.

These dog houses are poorly made with cheap materials that don’t last more than a year. I have pictures of what happens to these dog houses which I will definitely share with my bad review so no other customer is lied to with false information.

Petsfit wants to charge me for the cost of materials and freight to repair the dog house which is just absolutely ridiculous! After several emails with my order number and screenshot of the date and order information, Petsfit said that they couldn't find my order that I placed through their website. I haven't gotten a response in over 2 weeks and now the email to Petsfit is undeliverable. Terrible customer service and products!

My daughter put this dog house together and said she had no problems

Arrived within days of purchasing. Easy instructions, Simple to put together. Holds four dachshunds easily. Doesn't come with a flap, but has predrilled holes anyway. Smells nice.

Love this Dog House built well, love the door being on one side of the front allows dogs to get away from direct sun.. Everything seems very strong and well built except the hinges on the roof, just use care when opening and closing hinges, if you lock it open for cleaning be very careful when unlocking as my hinge started to bend...everything else about it would get five stars, I gave it four because I think for the price the hinges could've been more sturdy, or heavy duty considering the weight of roof when open..I would still recommend it, just use care with the hinges!!

I could not be more pleased with the Petsfit Dog House. It arrived within a reasonable time and assembled quite easily. The instructions were clear and the hardware layout was designed for ease and clearity.
The quality of the materials is tops and the whole design with the easy roof lift to the removable floor - all great design features.
I would recommend this product.